US SHIPPING UPDATE
US Shipping Update
We’re pleased to announce that US shipping has resumed. We are trialling a new system in the hopes that we can continue to serve our cherished US customers. To help reduce unexpected fees, we are now sending shipments with duties and taxes prepaid.
Delivery times are longer than usual as the parcels are sent to a central US address then distributed to a courier or USPS for last mile delivery.
Shipping Policy Changes
- Free Shipping: Now available on orders over $149 CAD.
- Flat Rate Shipping: Increased to $12.99 USD for orders under the free shipping threshold to help cover additional processing costs.
- Packaging: We are unable to ship our products package-free to the US. All solid products will arrive with outer packaging as the country of origin is required to be declared on each item crossing the border.
If we are unable to ship to the address provided for any reason, we will contact you to make alternate arrangements.
Please note: We have limited our US catalog to only the products we manufacture in house at this time and have unfortunately removed any products containing aluminum as these are subject to higher tariffs. For our products normally packaged in aluminum (Facial Cleansing Powder + Dry Shampoo), we recommend purchasing the compostable refill packets as an alternative.
I appreciate your understanding and continued support.
- Terri, Founder of The Eco Alchemist