Shipping policy

All orders are packed in house and sent from our HQ in Squamish, BC Canada.  We currently ship with multiple carriers within Canada, the United States and to 28 countries internationally.

 

🇨🇦 Canada

Free Shipping

We offer free standard shipping within Canada on all orders over $99 CAD (after discounts).

Flat Rate Shipping

  • $9.99 CAD – Western Canada
  • $14.99 CAD – Northern & Eastern Canada

🇺🇸 United States

Current U.S. Shipping (Effective October 2025)

We are pleased to have resumed U.S. shipping using a new cross-border system designed to eliminate surprise charges.

Free shipping on orders over $99 USD (after discounts)

Flat rate shipping of $12.99 USD on orders under $99 USD

All duties, tariffs, brokerage fees, and import taxes are prepaid by us

This means you should not receive additional customs invoices upon delivery.

Please note:

  • Delivery times are longer than standard courier timelines. Parcels are first transported to a central U.S. processing location before being handed off to a U.S. carrier (including USPS) for final delivery.
  • Due to customs requirements, we are unable to ship package-free to the U.S. All solid products will arrive with outer packaging as country of origin must be declared on each item.
  • Our U.S. catalog is currently limited to products we manufacture in-house.
  • Products containing aluminum have been temporarily removed due to higher tariff classifications. For items typically packaged in aluminum (Facial Cleansing Powder and Dry Shampoo), compostable refill options remain available.

If we are unable to ship to the address provided, we will contact you to make alternate arrangements.

Important: Orders Placed Prior to August 29, 2025

Before August 29, 2025, shipments under $800 USD typically entered the U.S. under the de minimis exemption and did not require formal customs processing.

Important: Orders Placed Between August 29 – October 2025

On August 29, 2025, the U.S. revoked the $800 de minimis exemption for shipments from Canada. As a result:

  • All shipments were subject to formal customs clearance.
  • Carriers may have assessed duties, brokerage fees, and import taxes.
  • At that time, our policy stated that any customs charges assessed by U.S. Customs or the carrier were the responsibility of the customer.

During this sudden regulatory transition, some customers experienced unexpectedly high charges due to customs processing and carrier brokerage fees. Because of this, we temporarily paused U.S. shipping while we restructured our cross-border logistics.

Customs & Cross-Border Fees

For orders placed under our current U.S. shipping system (October 2025 onward), duties and taxes are prepaid by us.

For all other international destinations, the buyer remains responsible for any applicable duties, brokerage fees, or import taxes assessed by their country.

We truly value our U.S. customers and have worked hard to create a more transparent and predictable shipping experience. If you have any questions about shipping or customs, please contact us before placing your order - we are happy to help.


🌍 International Shipping (Outside Canada & USA)

Flat Rate Shipping

All other international destinations are shipped at a flat rate of $34.99 CAD.

International orders are not eligible for free shipping promotions.

Customs, Duties & Import Fees

International shipments may be subject to customs clearance procedures in the destination country. Any applicable duties, taxes, VAT, brokerage fees, or import charges are the responsibility of the recipient.

These fees are determined by the destination country’s customs authority and/or the carrier and are not included in our product or shipping prices.

We recommend checking with your local customs office prior to placing your order if you are unsure about potential import costs.

If a shipment is refused due to unpaid customs charges, the customer will be responsible for any return shipping fees and/or customs penalties incurred.

 

 

EXPRESS SHIPPING

To help keep our carbon footprint as small as possible, we do not offer express shipping.

LOCAL PICKUP

Local pickup is available in Squamish, BC.

When your order is ready, we will email the address you provided to arrange a pickup time.  In person pickups are generally scheduled Monday to Friday between 11am and 4pm at The Eco Alchemist boutique #1 - 2557 Mamquam Road, Squamish BC. 

Contactless pickup is also available for you to pop by at your convenience.

Our boutique is open Thursday-Saturday from 11am to 4pm for in person shopping where you can refill most Eco Alchemist products.

PROCESSING TIMES

We aim to process all retail orders within 48 hours of confirmation (excluding weekends & holidays).

TRACKING

We track all packages, tracking number will be sent to the email address you provide and can also be found under "My Account" when logged into our site.

DELIVERY TIMES

These vary, but generally orders are delivered 1-10 business days once shipped.  Transit times for most carriers are displayed at checkout.  You can choose to pay for faster shipping if desired by selecting express shipping at checkout.

Please note that shipping providers may at times experience delays, especially when crossing into the United States.

LOST + STOLEN PACKAGES

Once delivery is confirmed by carrier, the package becomes the responsibility of the buyer.  Please report any thefts of packages to your local authorities and home insurance provider. 

INCORRECT ADDRESS

Please ensure your address is correct before placing the order as we are not responsible for packages delivered to incorrect addresses.  Customer assumes all costs for rerouting the package.