Shipping policy
All orders are packed in house and sent from our HQ in Squamish, BC Canada. We currently ship with multiple carriers within Canada, the United States and to 28 countries internationally.
🇨🇦 Canada
Free Shipping
We offer free standard shipping within Canada on all orders over $99 CAD (after discounts).
Flat Rate Shipping
- $9.99 CAD – Western Canada
- $14.99 CAD – Eastern Canada
- $19.99 CAD - Northern Territories
🇺🇸 United States
Temporary U.S. Shipping Pause — Effective August 10, 2026
U.S. shipping is temporarily paused beginning August 10, 2026 while we review upcoming changes to U.S. import requirements and make sure we can continue shipping in a way that protects our customers from unexpected charges.
Orders placed through August 9, 2026 will be shipped as quickly as possible.
We know how frustrating unexpected customs and tariff charges can be, and after the issues experienced during the 2025 U.S. tariff transition, we do not want to risk passing unexpected costs along to our customers. We will resume U.S. shipping once we are confident we have a reliable path forward.
We’ll keep this page updated as things progress.
Our Current U.S. Shipping Model
When U.S. shipping is available, we use a cross-border shipping system where duties, taxes and applicable import fees are prepaid to help eliminate surprise charges after delivery.
Our regular U.S. shipping rates are:
- Free shipping on orders over $99 USD, calculated after discounts
- $12.99 USD flat-rate shipping on orders under $99 USD
Delivery times may be longer than standard courier timelines, as parcels are transported to a central U.S. processing location before being handed off to a U.S. carrier or USPS for final delivery.
Due to customs requirements, we are unable to ship our products package-free to the U.S. All solid products will arrive with outer packaging so the country of origin can be declared on each item crossing the border.
Our U.S. catalogue may also be limited to products we manufacture in-house or products that can be imported without additional tariff complications.
U.S. Tariff & Shipping History
On August 29, 2025, the U.S. ended the $800 de minimis exemption that had previously allowed many low-value shipments from Canada to enter without formal customs processing.
During the transition that followed, some customers received unexpectedly high customs, tariff and carrier brokerage charges, including on products manufactured in Canada that qualified for preferential treatment under CUSMA.
At that time, our U.S. shipping policy stated that duties, tariffs, taxes and brokerage fees assessed by customs or the carrier were the responsibility of the customer.
After becoming aware of the unusually high charges being assessed, we temporarily suspended U.S. shipping and reworked our cross-border process.
In October 2025, we resumed U.S. shipping using a prepaid-duty model, allowing us to cover duties and taxes before shipment and greatly reduce the possibility of unexpected charges being billed directly to our customers.
Our temporary August 2026 shipping pause reflects that same approach: when cross-border rules change, we would rather pause briefly and understand the impact than risk our customers receiving unexpected fees.
If you have any questions about a past U.S. shipment or need documentation for a customs review, please contact us. Where applicable, we may be able to provide supporting documents such as a Commercial Invoice or CUSMA Certificate of Origin.
Customs & Cross-Border Fees
For orders placed under our current U.S. shipping system (October 2025 onward), duties and taxes are prepaid by us.
For all other international destinations, the buyer remains responsible for any applicable duties, brokerage fees, or import taxes assessed by their country.
We truly value our U.S. customers and have worked hard to create a more transparent and predictable shipping experience. If you have any questions about shipping or customs, please contact us before placing your order - we are happy to help.
🌍 International Shipping (Outside Canada & USA)
Flat Rate Shipping
All other international destinations are shipped at a flat rate of $34.99 CAD.
International orders are not eligible for free shipping promotions.
Customs, Duties & Import Fees
International shipments may be subject to customs clearance procedures in the destination country. Any applicable duties, taxes, VAT, brokerage fees, or import charges are the responsibility of the recipient.
These fees are determined by the destination country’s customs authority and/or the carrier and are not included in our product or shipping prices.
We recommend checking with your local customs office prior to placing your order if you are unsure about potential import costs.
If a shipment is refused due to unpaid customs charges, the customer will be responsible for any return shipping fees and/or customs penalties incurred.
EXPRESS SHIPPING
To help keep our carbon footprint as small as possible, we do not offer express shipping.
LOCAL PICKUP
Local pickup in Squamish, BC will be available once our new location opens September 10, 2026
When your order is ready, we will email the address you provided to arrange a pickup time. In person pickups are generally scheduled Monday to Friday between 11am and 4pm at The Eco Alchemist boutique #118-1111 Pioneer Way, Squamish BC.
Our boutique will be open Thursday-Saturday from 10am to 4pm for in person shopping where you can refill most Eco Alchemist products.
PROCESSING TIMES
We aim to process all retail orders within 48 hours of confirmation (excluding weekends & holidays).
TRACKING
We track all packages, tracking number will be sent to the email address you provide and can also be found under "My Account" when logged into our site.
DELIVERY TIMES
These vary, but generally orders are delivered 1-10 business days once shipped. Transit times for most carriers are displayed at checkout. You can choose to pay for faster shipping if desired by selecting express shipping at checkout.
Please note that shipping providers may at times experience delays, especially when crossing into the United States.
LOST + STOLEN PACKAGES
Once delivery is confirmed by carrier, the package becomes the responsibility of the buyer. Please report any thefts of packages to your local authorities and home insurance provider.
INCORRECT ADDRESS
Please ensure your address is correct before placing the order as we are not responsible for packages delivered to incorrect addresses. Customer assumes all costs for rerouting the package.